FAQ

Postage :

Some of our items have postage included in the price. Please see the bottom of description for details on each item.

Postage is priced to cover the cost of postage and wrapping/packing.

We do reuse packing and boxes to save on waste. We do pack professionally using bubble wrap but again we believe in reusing packing.

We only post items out using a tracked and signed for service.

How long will it take for my package to arrive?

For Royal Mail UK deliveries your order should arrive within 2 – 3 working days, although we ask that you allow 14 days for delivery before contacting us via our contact form.

We are sorry but we are unable to accept responsibility for any delay in delivery.

We aim to post items within 3 to 5 working days, we are a very small business and every item is wrapped by us.

Larger Items:

Our larger items are available to view/collect from our Brierley Hill unit DY5 3QF by appointment. No returns on items purchased at the unit where the item has been viewed.

Returns Policy

Please check deliveries as soon as it arrives as any problems need to be reported within 72 hours of the item being received. Please email pastimes@blueyonder.co.uk

Please inspect your delivery/item as soon as it delivered. If you believe the item has been damaged during transit please notify us as soon as possible and include photographic evidence of the damage please.

Orders may be returned to us within 14 days of the date of delivery providing they are in the exact same condition they were purchased in.

If the returned item is not received back in the same condition that they were delivered to you, we will not be able to process the refund. All items are inspected on return.

Please note all of our items are vintage and used and will have marks consistent with age and use so we ask you to view all the photos prior to purchase and read the description as any marks will be noted in the details and refunds will not be given for this reason as it is clearly stated.

If you are unsure of anything please message before purchase.

Please note the buyer is responsible for return postage using a signed for service as proof of delivery back to us. Refunds will be given minus the cost of our original postage costs. (including where delivery was included in the price of an item).

Refunds will only be given if the item is returned in the same condition as it was sent out.

If you do cancel a sale after delivery you have a legal ‘duty of care’ to take good care of the goods. You must return the goods to us at your own expense. Please wait for our confirmation email as to where to return your goods to. If the goods are returned to us within 14 days from the date of our confirmation email; in the original as sold condition with the original packaging and singed for then a refund of the costs of goods will be refunded deducting the carriage fees.

Returning damaged goods will not be eligible for refunds.

Failed delivery

If you have entered details incorrectly or failed to receive the parcel or haven't had it redelivered if you have missed the delivery and the item is returned to us you will be recharged for postage to send it out again.

Any items collected from our unit in Brierley Hill are sold as seen and not eligible for returns or refunds as items are viewed in person. This also applies to items purchased from our bay In The Malthouse Collective Stroud. Buyers are responsible for delivery or collection if buying direct from our unit in Brierley Hill.

Please note we sell vintage, used and collectable items including old tools. All tools are lightly cleaned before being offered for sale. Used old tools are not perfect and may have minor flaws due to wear and tear, age and use. Any major marks or flaws will be pointed out via photos and mentioned in our description so please view all photos and read the full description. All our items are sold as vintage and used.